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BOOKING PAINT GAL MAKEUP

Q: What is your cancellation policy?

A: PAINT GAL CANCELLATION POLICY

  • Your $50.00 retainer is refundable if you cancel at least 72 hours before your appointment starts.

  • After 72 hours, your appointment deposit becomes non-refundable.

  • We can only adjust the start and end times of appointments at our sole discretion and have no guarantee that we can accommodate changing appointment times.

  • All special sale appointments are non-refundable but can be rescheduled. A credit will be issued to you.

  • If we have to cancel your makeup appointment due to illness/emergency, you will be contacted immediately and your deposit will be returned. We will also provide you with a list of qualified makeup artist replacements.

Q: Is there a waiting list for fully booked days?

A: If you need an appointment outside of our regular booking times or if the schedule shows that we are fully booked, you can text or email us here. We will get back to you as soon as possible to discuss availability.

Q: What's the best way to contact customer service for booking issues?

A: For any booking issues, please text or email us here, and we will respond as quickly as possible.

TRAVEL AND STUDIO MAKEUP APPOINTMENTS

Q: Are there any additional fees for travel makeup appointments?

A: The cost of travel is included in the service fee; however, clients are responsible for any parking fees at the location.

Q: How much time should clients allocate for a studio makeup appointment?

A: A studio makeup appointment typically takes about 1 hour and 15 minutes. Please also allocate additional time for parking and reaching the studio, as we are located in a building that may require extra time for these activities.

Q: Do you offer any discounts or promotions for recurring bookings?

A: Yes, we offer various promotions throughout the year. These will be displayed in the booking menu on our website. We also have a referral program: when you refer a friend, you'll receive a discount on your next booking.

TRAVEL AND STUDIO MAKEUP APPOINTMENTS

Q: Are there any additional fees for travel makeup appointments?

A: The cost of travel is included in the service fee; however, clients are responsible for any parking fees at the location.

Q: How much time should clients allocate for a studio makeup appointment?

A: A studio makeup appointment typically takes about 1 hour and 15 minutes. Please also allocate additional time for parking and reaching the studio, as we are located in a building that may require extra time for these activities.

Q: Do you offer any discounts or promotions for recurring bookings?

A: Yes, we offer various promotions throughout the year. These will be displayed in the booking menu on our website. We also have a referral program: when you refer a friend, you'll receive a discount on your next booking.

How do I book you for my upcoming photoshoot?

Please fill out a booking request with the details of your photoshoot here. We will reach out to you within 48 hours with a price quote. Upon confirmation, you will receive an invoice for a 50% deposit. Once the deposit is paid, you will receive a booking confirmation. The remaining balance is due on the day of your photoshoot.

 

How do I book you for my upcoming special event?

Submit a Special Event booking request with the details here. We will contact you within 24hrs. If the appointment time is available, you will receive a confirmation that your appointment has been booked. A 25% deposit is required upon booking confirmation. The remaining balance is due on the day of your appointment.

Which payment providers do you accept?

We accept Chase Quickpay, Zelle, Cash App, any major debit or credit card, and cash.

 

What happens during a Photoshoot Makeup Application?

Your artist will arrive at the photography location on time and ready to help you achieve stunning images. We start with a quick consultation to find out your desired makeup look, any skin concerns, and your attire choices. For shoots, we use HD makeup that photographs beautifully. Once your makeup is complete, the photographer will do a light test to see how the makeup photographs. We stay on set with you while you are shooting to switch, adjust, and maintain your makeup so you don't have to(we also are great for taking behind-the-scenes photos and videos). 

What happens during a special event makeup application?

Your artist will arrive at your location on time and ready to make you feel glamorous. We start with a quick consultation to find out your desired makeup look and any skin concerns. When applying makeup to your face we only use sanitized makeup products, clean brushes, and disposable sponges/wands. After an hour your makeup is complete. If you are comfortable, we take your picture to test how the makeup photographs. Lastly, we ask you to let us know if you would like any changes made to your makeup before we go. Once you are happy, the remaining payment is collected.

What kinds/brands of products do you use? Is this makeup good for pictures and photography?

Our makeup kit is stocked with high-quality brands that include Danessa Myricks, Makeup Forever, NARS cosmetics, Tatcha Skincare, Uoma Cosmetics, Black Opal, Anastasia Beverly Hills, Fenty Cosmetics, Armani Beauty, Dior Cosmetics, and many others. Our makeup looks amazing in pictures and videos.

 

How do you prevent germs from being spread between clients?

Your health has always been important to us but in light of Covid-19, we have implemented new hygiene and sanitation protocols to prevent cross-contamination which can be found here

Do you travel?

Yes, we are also a mobile makeup business.  All Chicago makeup pricing includes up to 10 miles of travel from Downtown Chicago.  We are also available to come to your city/destination for special events, and makeup classes. Please email paintgalstudio@gmail.com if you would like to bring Paint Gal makeup to your city. 

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